HELP DESK: FAQ
WHAT IS OUR RETURN POLICY?
Firstly, Returns are allowed within 30 days of purchase. Exchanges are allowed within 60 days of purchase. Please be advised that any free shipping promotions used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will also be deducted from the refundable amount. Due to the high volume of incoming and outgoing packages each day, if the provided RMA number is not clearly marked on the outside of the box it will be refused. We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label.
Due to the nature of our products, Street Ambitionz does not accept returns on custom parts (halos, drl boards, lens etching, projector tuning service, etc.), un-sealed HID bulbs, or any items in our Closeouts section. Our standard restocking fee structure is outlined below.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Tier 3: Inability to restock. (Product & packaging both damaged) = 70% refund or 80% store credit.
Tier 4: Halos, DRL Boards, Pre-built headlights are only eligible for in-store credit